Setting up email on the iPhone or the iPod Touch

Introduction

This article will show you how to setup your iPhone or iPod touch with your PRO Advantage Server email account(s) using the preferred POP/IMAP protocol.

Requirements

Before you start, you'll need the following:

Your access domain: www.yourdomain.com
Your email address: thatguy@example.com
Your email password.

Choose IMAP or POP - Choose IMAP if you want to check the account on multiple computers or mobile devices.
In your case, you will probably choose POP. POP downloads the messages locally to your computer/device.

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with the PRO Advantage Email Server.

If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/

Configure iPhone 4

  1. From the Home screen, choose Settings, see Figure 1:


    Figure 1: Click "Settings" to begin.

    Next, tap Mail, Contacts, Calendars, see Figure 2:


    Figure 2

    In the Accounts section, tap Add Account..... See Figure 3:


    Figure 3

  2. Choose your email account type. For setting up email to work with PRO Advantage Server email service, choose Other.
    Figure 4 is shown below:


    Figure 4

  3. Select Add Mail Account under the Mail section, see Figure 5:


    Figure 5

    Enter your name and email address. Then tap Next, see Figure 6:


    Figure 6

    Make sure to enter your information, see Figure 7 below. The iPhone indicates these fields as optional but they are not.


    Figure 7

    On the next screen, enter your email account details.
    We strongly suggest using your access domain which will work properly with SSL enabled. This is the default setting on the iPhone.


    Figure 8:

    Incoming Mail Server
    Host Name: www.yourdomainname.com
    User Name:thatguy@example.com
    Password: If you do not know your password, you can reset it from the GetUrEmail Account.

    Outgoing Mail Server (SMTP)
    • We STRONGLY suggest you use your Phone's outgoing service.
      If not, use the same information as your incoming service.
      Host Name www.yourdomainname.com
      User Name: thatguy@example.com
      Password: If you do not know your password, you can reset it from the GetUrEmail Account.

    Tap Save to save the entered information. Your iPhone will then verify your account information.

    On the next screen, enter your account details.


    Figure 8

    • Incoming Mail Server
      Host Name: www.yourdomainname.com
      User Name:thatguy@example.com
      Password: If you do not know your password, you can reset it from the GetUrEmail Account.

    • Outgoing Mail Server (SMTP)
      Host Name: www.yourdomainname.com
      User Name:thatguy@example.com
      Password: If you do not know your password, you can reset it from the GetUrEmail Account.

    Tap Save to save the entered information. Your iPhone will then verify your account information.

  4. Upon successful completion, you will be taken back to the Mail screen. Your account will now be listed. For this example, note That Guy's Email is listed under Accounts. See Figure 9:

     


    Figure 9

  5. You will still need to configure your folders since you are using POP. Select your newly created account and enter the Advanced section:

    Disable SSL (Uncheck it)

  6. Now, you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server.



Configure iPhone 3G/GS or the iPod touch

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....


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2. Choose your email account type. For setting up email to work with your PRO Advantage service, choose Other.

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3. Select Add Mail Account under the Mail section and enter account information.

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Fill in your name and email address. Then click Save.

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On the next screen enter your account details, including the following. This is the default setting on the iPhone.

You can use www.example.com as your incoming and outgoing mail server.

  • Incoming Mail Server
    Host Name: www.yourdomainname.com
    User Name:thatguy@example.com
    Password: If you do not know your password, you can reset it from the GetUrEmail Account.

  • Outgoing Mail Server (SMTP)
    Host Name: www.yourdomainname.com
    User Name:thatguy@example.com
    Password: If you do not know your password, you can reset it from the GetUrEmail Account.

Tap Save to save the entered information. Your iPhone will then verify your account information.

5. Upon successful completion, you will be taken back to the Mail Settings screen.
Select your newly created account and enter the Advanced section:

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Change your IMAP Path Prefix from / to INBOX:

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6. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server:


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You should now have a fully configured account on your Apple iPhone.

FAQs

Q: How can I change the outging mail (SMTP) password?
A: In the iPhone mail client, there are two locations for passwords. The incoming mail password is on the main configuration screen, but the outgoing mail password may be considered somewhat hidden. Please follow these steps:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap "Mail, Contacts, Calendars".
  3. Select the account you wish to modify.
  4. Tap "SMTP" under "Outgoing Mail Server".
  5. Tap the primary server.
  6. Enter your new password in the "Password" field.

Q: How do I check which version iPhone I have?
A: The version of iPhone Operating System, iOS, can be found by:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap General. See Figure 22 below:


    Figure 22: Tap to continue.

  3. Tap About. See Figure 23.


    Figure 23: Tap "About" to continue to the next screen.

  4. Your iOS version is listed at Version. See Figure 24.


    Figure 24: The version for this example is 4.2.1.

Q: How do I check my email settings on an account on my iPhone?
A:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap Mail, Contacts, Calendars. See Figure 25 below:


    Figure 25: Tap to continue.

  3. Tap your email account. See Figure 26.


    Figure 26: Tap "My Domain" to view email settings.

  4. Tap Account Info. See Figure 27.


    Figure 27: Tap "My Domain" to view email settings.

  5. Your Account Info is displayed. See Figure 28.


    Figure 28: Click "Done" to exit.